Most items are hand-polished before being sent out so they can arrive looking their best. Standard UK delivery time is 3-5 business days after ordering. You will receive an email when your order is shipped along with updates to your supplied email/mobile from Royal Mail.

COVID-19/BREXIT UPDATE

UK Shipping: Currently, trips to the post office are once per week. Most items are arriving on time.

International Shipping:  Has been resumed in specific countries only. Please check the below FAQ. If your country is not listed do feel free to get in touch and I’ll see if it’s possible, email hello@laconicjwls.co.uk

Returns: Please email sales@laconicjwls.co.uk  before sending your return or exchange.

Back-Orders

As this item is being handcrafted especially for you, once we have received this order, it can take between 5-6 weeks to have this completed for you before it is ready to dispatch.

We would recommend checking, before you checkout, if the item you'd like is in stock along with the delivery information.

If you place a back-order and realise you need it sooner, depending upon how busy it is, we may be able to accommodate this. This does not apply during the festive period throughout the month of November and December.

Please email to discuss your requirements at sales@laconicjwls.co.uk

As with most of our items, they are made-to-order so that we can run a more sustainable business. This allows each piece to be crafted with care and attention to detail. All items are handcrafted using traditional techniques, and this takes time.

After each item has been made, it then has to be sent for Hallmarking (where applicable) which also takes longer depending upon how busy the Assay Office is.

FAQ's - Laconic Jewellery
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